Global Privacy Notice 

May 2024

This privacy notice (“Privacy Notice”) explains how each of the entities and/or branches listed in the “Who we are” table in section Who we are below (“we”, “our”, “us”), collects, uses, stores, shares with other parties and/or otherwise processes your personal data (“Personal Data”), while you use our website (“Website”), whether as a visitor and/or a user of our Website, or however you might otherwise interact with us (collectively, “you, “your” or “users”). In this Privacy Notice, we also describe whether your Personal Data is shared with other parties and the mechanisms we have in place to protect your data.

We encourage you to regularly review this Privacy Notice and check the Website for any updates. Updates to this Privacy Notice will be published on our Website, and by continuing to deal with us, you agree to this Privacy Notice and any future modifications.

Where local law requires additional details to be included in this Privacy Notice, such information has been included in the section below.

Who are we? 
We are part of the Euronet Group of companies. 

You can find all our contact details at the bottom of this page.

What type of Personal Data is collected?  
We collect only the Personal Data necessary to provide you with the Website and to comply with applicable law. 

Why do we collect Personal Data? 
We collect Personal Data for specific contractual and legal purposes. 
 
With your consent, we also collect data for additional purposes.  

How long does Euronet keep Personal Data? 
We keep Personal Data only for as long as necessary or as required by applicable law. 

With whom do we share Personal Data? 
 We share Personal Data with other Euronet Group companies, legal authorities, and partners where necessary to meet regulatory requirements or contractual commitments.

Where does Euronet store Personal Data? 
We store Personal Data in secure locations with strict security measures in place.  
 
If we need to transfer Personal Data to other locations, we take all necessary measures to comply with legal obligations and ensure a proper level of security.

What are your Personal Data rights?  
Depending on where you live, you may have rights in relation to your Personal Data under applicable law. A description of common Personal Data rights is set out in section 10 below. To make a request, you may contact us by email to dpo@euronetworldwide.com

1. What Personal Data is collected and why?

The categories, sources, purposes, and legal bases for collecting and processing your Personal Data when you visit and/or use our Website are listed below. Where the collection and processing of Personal Data is based on your consent, you may withdraw your consent at any time.

We collect your Personal Data when you visit and/or use our Website or when you provide these to us in connection with your use of the Website, including when you submit any requests for information or complaints in relation to the operation or use of this Website or to content uploaded by other users in accordance with our Website Terms of Use.

These data may include the following:

• Identification and contact data: the name, email, telephone and/or fax numbers, residential and/or business address and other contact data (“Contact details”), title, date of birth, gender, images, videos, or signature. 

It is possible that, during a process of responding and processing a request for information or complaint in accordance with our Website Terms of Use, you will provide us with additional information. In such case, we will process the Personal Data you provided us with as set out in this Privacy Notice.

• Behavioral and Technical Information: IP address of visitors, internet or other similar network, browsing, or search activity, behavioral information (to understand the way you behave while using our products and services), browser type and version, time zone setting, screen resolution settings, browser plug-in types and versions, operating system, and platform. 

For more information, our Cookie Policy is available here 

• Location Information or Geolocation Data: We may collect information about your location when you visit our Website either through your computer or through your tablet or mobile phone. In any case, your consent will be required before using your location information or geolocation data.

• Non-identifiable Data: Whenever possible, we use data where you cannot be directly identified (such as anonymous demographic and usage data) rather than Personal Data (“Non-identifiable Data”). These Non-identifiable Data may be used to improve our internal processes or delivery of services, without further notice to you. We may use aggregate data for a variety of purposes, including to analyze, evaluate and improve our Website and its content.

2. Where do we collect your Personal Data from?

We collect your Personal Data from the following sources:

• Directly from you through your direct interactions and the submission of requests for information or complaints, as set out above.

• Through passive collection of information about your interactions, including page clicks, time spent, or other automatically collected meta-data.

• Internet service providers.

3. Why do we collect and use your Personal Data?

We collect and use your Personal Data to pursue the following purposes:

i. We may process your Personal Data in the context of your contractual relationship (art. 6 (1) (b) GDPR) with us (i.e., the Website Terms of Use):

• For the management (handling and resolving) of requests for information or complaints in relation to the operation or use of the Website or to content uploaded by other users in accordance with our Website Terms of Use.

ii. We may process your Personal Data for the purposes of our legitimate interests (art. 6 (1) (f) GDPR). When we use your Personal Data to pursue our legitimate interests, we will make every effort to ensure that your Personal Data will only be used as permitted by applicable law and that such use will not override your interests or fundamental rights and freedoms that require protection:

• To ensure the efficient operation, management, safety and security of our Website. Please note that, amongst other safeguards, we have tools to protect our Website for the purposes of fraud prevention and security controls. This information relates to the IP connection or the device you may be accessing from, and other relevant information that assists in the protection of the Website and the information we process.
  
• To undertake activities to verify or maintain the quality of the Website, and to improve, upgrade, or enhance the Website, including to administer the Website for internal operations, such as troubleshooting, data analysis, testing, research, statistical and survey purposes.
  
• To pursue any legal claims, as well as for archival purposes related to this purpose, including securing information in the event of the need to prove facts.

iii. We may process your Personal Data if you have previously provided us with your consent (art. 6 (1) (a) GDPR):

• To provide advertising and marketing.
  
• To make available the Website to our Website visitors/users with a tailored experience on the web related to their location, such as displaying the local relevant location or geolocation.
  
• To perform analytics to measure the use of our Website, including the number of visits, average time spent on the Website, pages viewed, page interaction data (such as scrolling, clicks, and mouse-hovers), the technical performance of the Website, and to improve the content we offer to you.

iv. We may process your Personal Data for purposes of complying with our legal obligations under the applicable legislative and regulatory framework (art. 6 (1) (c) GDPR), as well as with the decisions of the competent courts or supervisory authorities.

4. Accuracy of Personal Data

We are committed to keeping your Personal Data accurate and up to date. We take reasonable steps to ensure the accuracy of your Personal Data by ensuring that the most recent Personal Data we have received is accurately recorded and when considered necessary, we run periodic checks and request that you update your Personal Data. From time to time, we may send you an email asking you to confirm and/or update your Personal Data. This communication is based on our legitimate interest and legal obligation to maintain accurate and up to date information.

If you notice that your Personal Data is not accurate, you may request a correction or update your information by sending an email to dpo@euronetworldwide.com.

5. How long does Euronet keep Personal Data?

Personal Data are kept for as long as it is necessary to achieve the purposes for which the Personal Data were collected and is subject to different standards and regulations to comply with applicable legal, or reporting obligations. The retention period is determined based on the applicable requirements and obligations, which may include:

• Legal and Regulatory Requirements: Your Personal Data is kept as long as necessary to comply with all our legal obligations. While we store your Personal Data only for the purposes of complying with legal obligations, your Personal Data will be restricted such that they cannot be used for any other purposes, and they will be accessed only when necessary. We will take all reasonable steps to delete the data you have requested us to delete. Please note, however, that some data may be retained for legal purposes, or for the purposes of protecting our business or other legal interests.
  
• Customer service and contractual relationship: If you provide us with Personal Data, we may (subject to any legal or regulatory considerations) retain your Personal Data for as long as necessary to deal with your request for information or complaint (as per the Website Terms of Use).
  
• Marketing: We will process your Personal Data for marketing purposes if you have given us your consent and for as long as you have not opted out, according to section 9 of this Privacy Notice, or until we become aware that you are no longer interested or that your data is not accurate. 

6. Do we disclose your Personal Data?

We may disclose your Personal Data for business purposes or to meet legal obligations as outlined below:

i. Within the Euronet Group: We may disclose your Personal Data with Euronet and Euronet Group affiliates where it is necessary in order to enable us to process your request for information or complaint (as per the Website Terms of Use) or otherwise pursue the purposes described in this Privacy Notice, or for purposes of compliance with Group obligations. 

ii. To third-party service providers*: We may share the Personal Data we collect with third-party service providers that assist us with certain technical, operational, regulatory or compliance tasks. By way of example, such third-party service providers may include database and website administration professionals, providers of development services, maintenance, customization of IT infrastructure, advertisers or advertising networks and social media companies to place personalized advertisements in digital services and to adapt consumer preferences.

*The legal meaning and list of “third-party service providers” may vary depending on the country you are based. For additional information regarding which providers have access and why they have access to your Personal Data, you may reach us at dpo@euronetworldwide.com.

iii. Corporate process: We may transfer your Personal Data to a third party as a result of a sale, acquisition, merger, or re-organization involving Euronet, a company within the Euronet Group, or any of their respective assets. In doing so, we will take reasonable steps to ensure that their information is adequately protected.

iv. Legal and Regulatory: We may need to disclose your Personal Data, to the extent necessary, if requested by a legal authority, including judicial or supervisory authorities as well as any other authorities acting within their scope of competence.

v. Professional Partners: We may share your Personal Data with advisers, lawyers, consultants, auditors or accountants in order to comply with our legal obligations and to provide our Website and perform our contractual obligations as per the Website Terms of Use in accordance with the applicable law and best practices.  

We may share your Personal Data within the Euronet Group, which may involve transferring your data outside of the EEA. It is important for you to note that while the laws on holding data in the countries to which we may transfer your data may be less stringent than the laws of your country, we intend to adhere to the principles set forth in this Privacy Notice, unless otherwise required by applicable laws.

If we share Personal Data with third-party service providers based outside of the EEA, we will ensure a level of protection and safeguarding of your Personal Data in accordance with the applicable data protection laws.

7. Minors

We do not provide services directly to children under 18 or proactively collect their personal information. If you are under 18, please do not use the Website or offerings or share Personal Data with us. If you learn that anyone younger than 18 has unlawfully provided us Personal Data, please contact us at dpo@euronetworldwide.com.

8. Data Security

We are committed to protecting your Personal Data and have put in place commercially reasonable and appropriate safeguards to prevent any loss, abuse, and alteration of the information you have entrusted us. We will always strive to ensure your Personal Data are well protected, in accordance with international best practices. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal information.

To safeguard our systems from illegal access we use secure, cutting-edge physical and organizational security measures which are continuously enhanced to ensure the highest level of security in accordance with international best practices and cost efficiency. All Personal Data are kept in a secure location protected by firewalls and other sophisticated security mechanisms with limited administrative access.

Personnel who have access to your Personal Data as well as the processing activities surrounding your Personal Data are contractually bound to keep your data private and adhere to the Privacy Policy we have implemented in our organization. 

We aim to achieve the highest standard of data protection by adopting industry-standard measures to protect your privacy. 

9. Marketing and Advertising

Third-party advertisers provide advertisements that display on our Website, or elsewhere in our services. Third-party advertisers don’t have access to any of the information our customers have given us directly. Typically, advertisers rely on cookies or some other web-based mechanism to assess which advertisements may be interesting to you. We do not place “Targeting Cookies” or enable “Targeting” and “Location” on your system without your consent.

If you have provided your consent by accepting Targeting Cookies on the Website, we may use third parties to do so (remarketing and similar audience features). You can opt-out of advertising by modifying your cookies settings by clicking the icon in the bottom left hand corner of the site.

Third parties are not bound by our Privacy Notice. To understand the privacy policy of their notices, you should visit the third-party website. You can find all the third parties that may use Cookies for targeting in our Cookie Policy.

We may contact you from time to time (by email, SMS text, letter, or phone as necessary and according to your specific instructions) and when you have provided us with your consent to provide targeted marketing about our services and/or our products.

Why would you receive electronic communications?  
Depending on the country you are based in, you will receive marketing communications if you have authorized us to process your Personal Data for those purposes.

We may also send you electronic communications for marketing purposes when you have a contractual relationship with us, meaning when you are currently using our services or when you haven’t expressly requested to not receive said marketing communications.

You will always be informed and we will make sure that during the usage of our services or even during the registration process, you have all the necessary information in order for you to be aware that your Personal Data may be used for that specific purpose and you will, during the registration process or during the usage of our services be given the opportunity to expressly say that you are not interested in receiving such marketing communications. In these instances, we will remove you from our list and you will not receive any updates that may be of your interest regarding our services and products. You will be able to opt-back in at any time.

How can you opt-out? 
You will be able to withdraw your consent at any time by using one of the following mechanisms: 

• Clicking the icon in the bottom left hand corner of the site and changing your cookie preferences.    
  
• By sending an email at dpo@euronetworldwide.com.  

If you have any additional questions regarding the usage of your Personal Data for marketing purposes and/or wish to start receiving marketing communications, you can also send an email to dpo@euronetworldwide.com.

10. Description of Personal Data Rights

Depending on where you live, your Personal Data Rights under applicable law may include: 

1. Right to Access: the right to request access to a copy of your Personal Data. 
   
2. Right to Correct Inaccuracies: the right to request correction of inaccuracies in your Personal Data. 
   
3. Right to Deletion: the right to request deletion of your Personal Data where certain conditions apply. 
   
4. Right to Data Portability: the right to receive Personal Data in a structured, commonly used and machine-readable format and have the right to transmit the Personal Data to another controller under certain conditions.  
   
5. Right to Object: the right to object to the processing of Personal Data (i.e., for direct marketing purposes). 
   
6. Rights related to Automated Individual Decision-Making: the right not to be subjected to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects on the individual. 

We will respond to your request as soon as possible and within the timeframe stated in the applicable law.  
For applicable rights please refer to the Regional Privacy Notice section below.

To exercise any of your rights, you must send an email to dpo@euronetworldwide.com. To help protect your privacy and maintain security we will take necessary steps to verify your identity and may ask you to provide other details before granting you access to your Personal Data or initiating a modification of any Personal Data. When required, if we don’t have a copy of your ID or any legal valid document that proves your identity, we will not be able to answer your request.

Be aware that some rights may not be enforceable due to business necessities or legal obligations while providing you with the service. Your rights may be limited in order to comply with other legal obligations such as anti-money laundering, contractual and compliance obligations. Notwithstanding that you will always be responded to when exercising any of the rights stated above and/or any additional right you may have depending on your jurisdiction. If your right can’t be enforced, you will always receive a proper explanation. 

11. Contact us

If you have any questions or concerns about this Data Privacy Notice or our data practices, please contact us in writing by email at DPO@euronetworldwide.com or by post to Euronet Data Protection Officer, Calle Cantabria, 2, 28108 Alcobendas, Madrid, Spain.

Depending on the applicable privacy law, you may have the right to make a complaint to a Data Protection Authority or other regulatory body if you believe you have failed to comply with our obligations under this Privacy Notice or the applicable law:

12. Who we are

Austria
https://www.euronetatms.at
Euronet 360 Finance Limited (Branch), registered under company number FN 383620y, with registered office and main trading address at Wollzeile 1-3, 1010 Wien, Austria

Belgium
https://www.euronetatms.be
Innova TaxFree. Registered in Belgium under company number BE0506.980.396 with registered office at Rue de la Presse 4, 1000 Bruxelles, Belgium

Bulgaria
https://www.euronetatms.bg
Euronet Services EOOD, registered in Bulgaria under company number BG204616073, with registered office at Shipka St. 6, floor 3, Sofia 1504 (България, София 1504, ул. Шипка 6, етаж 3), Bulgaria

Czech Republic
https://www.euronetatms.cz
Euronet Services spol. s r.o., registered in the Czech Republic under company number 25608452, with registered office and main trading address at Pobřežní 620/3, 186 00 Praha 8, Czech Republic

Croatia
https://www.euronetatms.hr
EFT Usluge d.o.o., registered in Croatia under company number 080137553, with registered office and main trading address at Prve Pile 1, 10000 Zagreb, Croatia

Cyprus
https://www.euronetatms.com.cy
Euronet 360 Finance Limited (Branch), registered under company number AE2948, with registered office at 7 Thiseos str., office 001,2042 Strovolos, Nicosia, Cyprus

Denmark
https://www.euronetatms.dk
Euronet 360 Finance Limited (Branch), registered under company number 34740038, with registered office and main trading address at Peterdalsvej 1A, 3. sal, 2770 Kastrup, Denmark

Estonia
https://www.euronetatms.ee
Euronet 360 Finance Limited (Branch), registered under company number 14756049, with registered office and main trading address at Harju maakond, Tallinn, Kesklinna linnaosa, Toompuiestee 30, 10149, Estonia

France
https://www.euronetatms.fr
Euronet Services SAS, registered under the company number 878 585 223 00026, with registered office and main trading address at 34 Rue Henri Barbusse 107 Ruue du 19 Mars 1962, 92230 Gennevilliers, Paris France

Spain
https://www.euronetatms.es
Euronet 360 Finance Limited Sucursal en España (Branch), registered under company number W8262682A, with registered office and main trading address at Edificio Amura, C / Cantabria nº2, 3- planta, 28108 Alcobendas, Madrid, Spain

Greece
https://www.euronetatms.gr
Euronet Card Services S.A., registered in Greece under company number 123363401000, with registered office and main trading address at 1, Sachtouri & Poseidonos, Kallithea 17674, Attica, Greece

Ireland
https://www.euronetatms.ie
Euronet 360 Finance Limited (Branch), registered under company number 908313, with registered office at 39/40 Mount Street Upper, Dublin 2, Ireland

Iceland
https://www.euronetatms.is
Euronet 360 Finance Limited (Branch), registered under company number 650521-0130, with registered office at Suðurlandsbraut 30 108 Reykjavík, Iceland

Italy
https://www.euronetatms.it
Euronet 360 Finance Limited. (Branch), registered under company number 97626920157, with registered office and main trading address at Via Giosuè Carducci 9, 20123, Milano, Italy

Lithuania
https://www.euronetatms.lt
Euronet 360 Finance Limited (Branch), registered under company number 305413397, with registered office at Labdarių st., 6A-16, LT-01120 Vilnius, Lithuania

Latvia
https://www.euronetatms.lv
Euronet 360 Finance Limited (Branch), registered under company number 40203219803, with registered office and main trading address at Duntes iela 6, Rīga, LV-1013, Latvia

Hungary
https://www.euronetatms.hu
Euronet Banktechnikai Szolgáltató Kft., registered under company number 01-09-680790, with registered office at Alkotás utca 50, Alkotás Point, 1123, Budapest, Hungary

Malaysia
https://www.euronetatms.my
Euronet Services Malaysia Sdn Bhdl, registered in Malaysia under VAT number – SST Registration No. W10-1808-31042954, with registered office at Upper Penthouse, Wisma Rkt, No. 2, Jalan Raja Abdullah, Off Jalan Sultan Ismail, 50300 Kuala Lumpur, Malaysia

Malta
https://www.euronetatms.com.mt
Euronet 360 Finance Limited, registered under company number OC1320, with registered office at BusinessLabs, Level One, Triq Dun Karm, Birkirkara BKR9037, Malta

Mexico
https://www.euronetatms.mx
Euronet Epay Mexico S.de R.L. de C.V., with RFC EEM160411LV3 and registered office in Anillo Vial Fray Junipero Serra 21260 PAD 07 – piso 3, C.P.: 76147 – Querétaro, Mexico

Montenegro
https://www.euronetatms.me
Euronet Services d.o.o., registered in Montenegro under company number 03314766, with registered office at IV Proleterske br. 26, Podgorica, Montenegro

Norway
https://www.euronetatms.no
Euronet 360 Finance Limited (Branch), registered under company number 821247152, with registered office and main trading address at Skippergata 33, 0154 Oslo, Norway

Netherlands
https://www.euronetatms.nl
Euronet 360 Finance Limited (Branch), registered under company number 62593498 with registered office and main trading address at Hogehilweg 4 K, 5th Floor, 1101 CC Amsterdam, The Netherlands

Philippines
https://www.euronetatms.ph
Euronet Technology Services Inc., registered in Philippines under company number CS201730466, with registered office at 8th Floor, the Zuellig Building, Makati Avenue, corner Paseo de Roxas and Sta Potenciana Street, Makati City 1225, Metro Manila, Philippines

Portugal
https://www.euronetatms.pt
EURONETEFT Services Portugal, Unipessoal Lda, registered under company number 518167741, with registered office and main trading address at Avenida Dom Joao II, 44C, 2.2. Parque das Naçoes, 1990-095 Lisboa (Portugal).

Romania
https://www.euronetatms.ro
Euronet Services SRL., registered under company number J / 40/1066/1998, with registered office and main trading address at. nr.73-81 București-Ploiești Road, Victoria Park, 2nd Building, 3rd Floor, Bucharest 1, Romania

Slovenia
https://www.euronetatms.si
Euronet 360 Finance Limited (Branch), registered under company number 8481628000, with registered office at Verovškova ulica 55a, 1000 Ljubljana, Slovenia

Sweden
https://www.euronetatms.se
Euronet 360 Finance Limited (Branch), registered under company number. 516410-9398, with registered office and main trading address at Armégatan 40, 5tr – 171 71 Solna, Sweden

UK
https://www.euronetatms.com
Euronet 360 Finance Limited registered in England under company number. 06928422, with registered office at 7th Floor North Block, 55 Baker Street, London, England, W1U 7EU

Slovakia
https://www.euronetatms.sk
Euronet Services Slovakia, spol. s r.o. registered in Slovakia under ID number 35 854 448, with registered office at Prievozská 4, 821 09 Bratislava