There’s nothing more frustrating than using an cash machine (ATM) and there being an issue…either not enough cash was dispensed, your card is retained, or your bank account shows a cash withdrawal that you didn’t make.
However rest assured, there are processes in place enabling you to resolve the situation and reconcile the issue as quickly and painlessly as possible.
Firstly, if you have any issues with the cash machine ATM, take a note of the time, date and place where the situation occurred. This will help your bank when reviewing the claim.
The ATM did not give me my money
Speak to your bank before contacting the cash machine provider; if you contact the cash machine ATM provider first they will simply refer you back to the bank.
Once your dispute has been raised, the bank will approach the relevant cash machine provider, and if it’s an issue regarding cash inaccuracies, check a record of the ATMs’ transactions. This will provide information on any under/over deliveries of cash, or if any cash was requested/dispensed on the date advised. In the majority of cash claims, the bank will automatically reimburse you while they hold an investigation.
ATM Card Readers
Euronet ATMs are equipped with DIP Card readers which offer several advantages, especially in terms of security and user experience. This technology is reducing skimming risks, because unlike motorized card readers, DIP require ATM users to insert and remove their card manually, making it harder for fraudsters to install skimming devices. The manual aspect of removing your card from the ATM, means there is no risk of the card being trapped or retained due to malfunctions.
In case you have used another ATM provider and if the ATM has swallowed your card, you will need to go into your local bank branch and advise them of the situation. More than likely it will be a problem with the card, and you will need to order a new card with one of the cashiers. This won’t take much time and the new card arrives fairly quickly. Don’t forget – if you take I.D. into the bank (your passport is normally the best form), a cashier will still allow you to withdraw cash from your account.
Either way, once the bank and the ATM provider have investigated the claim, you will be notified and hopefully the situation will be resolved. However, if you don’t feel the claim has been settled to your satisfaction, there is always the Financial Ombudsman Service (FOS) if you are in the UK. The FOS are an independently governed service, there to ensure procedure is followed and you are fairly represented without prejudice.
ATM cash machines are here to provide you with easy access to your cash, and from time to time, as with any technological solution, things may go wrong. There is a huge team behind the scenes making sure your experience at the ATM is seamless, and they are also there to support you if things don’t go quite as planned. Happy to help always!
